Frequently Asked Questions

How do you pronounce miXscope?

How do I cancel full screen mode?
Press command-f or the Esc key.

Can I copy a live video frame to the clipboard?
Yes, make the live video window the front active window and press command-c. This will copy a frame to the clipboard. Most graphic applications will allow you to create a new image from the clipboard.

Why is the onion skin effect disabled?
The onion skin effect is only available when recording a stop motion movie.

Which features can I use while recording a movie?
All features can be used while recording a movie, you can even take a snapshot.

Why isn't the screen completely used in full screen mode?
The microscope aspect ratio, the ratio between the width and the height of the image, is maintained in full screen mode. There will be black borders on each side of the image if the aspect ratio of your screen does not match the aspect ratio of your microscope.

Why did I receive a warning the capture button on my microscope was disabled?
The application at startup was unable to allocate enough USB bandwidth for both the live video and the capture button on the microscope to operate properly. To avoid this error you must plug your microscope directly into one of your computer's USB ports.

I have unplugged my microscope while the software was running and I followed the reset instructions, but my video is still not working. How can I fix it?
You should only unplug the microscope after you have quit the software. If you are experiencing problems with the microscope after unplugging, restart your machine.

Why does the bottom light turn off when I remove the QX3 or QX5 Microscope from the base?
The bottom light gets its power from the base.  It will only remain lit if the microscope is in its cradle and you have selected bottom lighting.